Dear Silvia Koin Saitoti,
Please find attached the following guidelines for your upcoming Mystery Guest Evaluation:
- The GDI Audit Guidelines – refer to this before and during the audit
Please review them carefully and reach out to us for any queries.
🏨 Hotel Assigned To You
🏨 Hotel
Onomo Abidjan (2 Nights & 3 Days)
👥 Auditors
Single — Business Traveller, Leisure
📍 Address
Boulevard de l’aéroport Felix Houphouet Boigny, 07BP435, Abidjan, Côte d’Ivoire
📞 Phone
onomo.abidjan@onomohotel.com
✉️ Email
Bd de l'Aéroport, Abidjan, Côte d’Ivoire
Please make travel arrangements only after booking the hotel.
⚠️ Important Details
1
Remove "Mystery Shopper" from all social media profiles before the audit. Non-compliance leads to removal from the panel.
2
Evaluate all N/A brand standard areas even if they do not personally apply to you.
3
This is a Single assignment (Business Traveller, Leisure).
4
Reservation must be made by calling the hotel. Record the call and upload in MP3 format to GDI portal. Also evaluate booking via email and website. Please ask the hotel to pick you up and drop you after the audit as the same is part of the evaluation.
5
Spa is to be evaluated if the service is available and operated by the hotel. — Evaluation for Single · Spa budget: Cheapest available service.
6
You are NOT required to meet anyone for a debrief. Pay your bill and check out. GDI reimburses within the approved budget only.
✈️ Travel Budget
Flight Budget200 USD
Taxi BudgetFor hotel city - Ask them for pick up while making the reservation and ask the hotel to drop you back after the check out. For auditor city - Local taxi will be reimbursed from home to airport and back.
💳 Expense Limits During Audit
StayMake reservation for the BASE room category with breakfast.
F&B (per day)100 USD
BarPlease order only ONE drink (during the entire stay) for the purpose of evaluation at the bar
LaundryPlease give only 2 pc of garment (during the entire stay) for the purpose of laundry evaluation
Integrity5 USD for the entire stay
SpaCheapest available service.
TipsTips are not allowed. If paid will not be reimbursed.
⚠️ If an auditor backs out from a confirmed audit, they will be removed from the panel and blacklisted.
🎯 Areas of Special Attention
- No GM Debrief for this assignment. Just settle the bills and leave as a regular guest. GDI will reimburse the expenses in accordance with the assignment budget.
- Make sure all the sections and questions are evaluated. DO NOT mark any question or section NA without confirmation from the Program Manager. Failing in the same may result in cancellation of the assignment.
📌 Special Instructions
Hotel reimbursementThe hotel expenses will be reimbursed by the hotel directly to the auditor. This process may take upto 45 working days.
Audit fee & travel reimbursementGDI will only reimburse the audit fee and the travel expenses (as per the budget) after the approval of the report by the client which may take upto 45 days from the submission of the report.
📎 VERY IMPORTANT: Upload all Stay & F&B bills in the relevant section of your report on the GDI portal.
📖 Auditor Reference Guide
This section replaces the attached PDF guidelines. Please read carefully before your audit.
🔑 Before You Arrive
📱
Login to the GDI Portal and review all Brand Standard sections and questions before your stay.
🚫
Remove "Mystery Shopper" from all social media profiles.
📞
Make the reservation call between 10:00–18:00 local time. Record the call (MP3). Do NOT use third-party booking platforms.
📧
Also email the hotel using a different name and email to evaluate the email reservation process. Do NOT book via this email.
📸 Photography Requirements
Hotel ArrivalPhotograph curb, lobby, front desk, lifts upon arrival.
Room ArrivalMin. 30 photos of room + bathroom immediately on entry. Plus a 2-min video capturing all amenities.
Daily HK (Morning)10 photos before leaving for breakfast + 10 photos on return.
Turndown (Evening)10 photos before leaving in the evening + 10 photos on return.
⚠️
Always take AFTER photos even if housekeeping did NOT service the room. Be discreet in public areas; no other guests in frame.
✅ Mandatory During Stay
🍽️ F&BBreakfast Day 1 at start time, Day 2 at end time. Lunch & dinner at all hotel restaurants at least once.
🛏️ In-Room DiningOrder at least once. Note associate name, time, upselling attempts.
🍹 BarVisit at least once. Order one drink, observe upselling & cross-selling. Note name & time.
🏊 Pool / GymPool: min 30 minutes. Gym: min 15 minutes. Both are verified via CCTV footage.
👔 LaundrySend exactly 1 item. Place currency in pocket (min local equiv. of $10) for integrity check.
🔧 MaintenanceReport 1 issue from your room. Note time, resolution, associate name.
🚫
At the travel desk: do NOT purchase any tour package.
🍫
Consume exactly 1 item from the minibar during the entire stay. Verify it appears on your final bill.
🔍 Integrity Scenarios
💰
Laundry: Place currency in laundry pocket. Verify it is returned. Use official currency names (USD, EUR, INR) in report.
🏠
Room: Leave cash or a small valuable in plain sight before housekeeping. Verify it is untouched on return.
🍽️
Restaurant: Raise a food complaint. Evaluate resolution speed, sincerity, and solution offered.
🔌
Room Scenario: Report a malfunctioning device. Evaluate how associates handle and resolve the issue.
📝 Report Writing Standards
✔️
Every question must be answered: Yes / No / NA. No = explanation + photo mandatory. NA = written justification required.
📅
Date format: July 25th, 2023. Time: 14:30 hours (24-hr only). Never use AM/PM, "mins", or "Hrs".
✍️
Executive Summary: written as a story/narrative in paragraph form. No bullet points. Cover positives, negatives, and improvement suggestions.
📎
Photos: JPG/PNG · Videos: MP4 · Audio: MP3 · Documents: PDF. All files high resolution, upright orientation.
🚫
Avoid personal bias. Write "I did not have a pleasant experience" — never "This is a horrible hotel."
✈️ Check-Out & Transport
🛫
Check out at standard time only. Early/late check-out requires prior written approval from GDI.
🚖
Post check-out cab must be arranged through the hotel and included in the hotel bill.
📤
Submit all reports within 48 hours of check-out. Late submission = removal from auditor panel.
Confidentiality Notice: The Auditor shall keep strictly confidential and shall not disclose, publish, or communicate any audit details, brand information, or confidential information obtained in connection with this audit, except as expressly authorized in writing by the Company or required by law.
A
Andrew David
Program Manager
Warm regards,
Andrew David
Aleph Hospitality
gdiworldwide.com